Last Updated: September 2, 2026
At Mind Healing Hub, we respect your privacy and are committed to protecting the personal information you share with us. Mind Healing Hub is a Counseling and Mediation Center established with the objective of providing mental wellness and therapeutic support to individuals experiencing anxiety, stress, substance abuse, marital discord, low self-esteem, relationship concerns, and other emotional or psychological difficulties.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our counseling and mediation services.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with Mind Healing Hub, we may collect the following information:
- Personal information: Your name, age, gender, phone number, email address, residential location, and other contact details.
- Appointment information: Information you provide when requesting or scheduling a counseling, therapy, or mediation appointment.
- Mental wellness and counseling information: Information that you voluntarily provide about your emotional well-being, relationships, personal circumstances, substance use, stress, anxiety, or other concerns relevant to your counseling or mediation services.
- Communication information: Details contained in messages, emails, inquiries, feedback, or other communications you send to us.
- Payment information: Where applicable, information necessary to process payments or confirm transactions. Payment card or banking information may be processed directly by third-party payment providers.
- Website usage information: Information such as your IP address, browser type, device type, pages visited, approximate location, referring website, and date/time of visits.
- Cookies and similar technologies: We may use cookies and similar technologies to improve website functionality, understand website usage, and enhance your experience.
You should avoid submitting highly sensitive personal or medical information through general website contact forms unless specifically requested or required for your appointment.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and requests.
- Schedule, confirm, reschedule, or manage appointments.
- Provide counseling, therapy, mediation, and related services.
- Understand your needs and provide appropriate support.
- Communicate with you regarding appointments, services, or administrative matters.
- Process payments where applicable.
- Improve our website, services, and user experience.
- Maintain business, administrative, and professional records.
- Prevent fraud, misuse, unauthorized access, or other security threats.
- Comply with applicable laws, regulations, legal processes, or professional obligations.
- Protect the safety and rights of our clients, staff, and other individuals where disclosure is legally permitted or required.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
3. Confidentiality of Counseling Information
We recognize that information shared during counseling, therapy, or mediation can be highly personal and sensitive.
Mind Healing Hub takes reasonable measures to maintain the confidentiality of information shared with our professionals. However, confidentiality is not absolute and may be subject to exceptions under applicable law, professional requirements, or circumstances involving an immediate or serious risk of harm to yourself or another person.
Information may also be disclosed where disclosure is required by law, court order, or another lawful authority.
The specific confidentiality obligations applicable to a particular counseling or mediation relationship may also depend on the professional involved and the applicable laws and professional standards.
4. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties.
We may disclose information when reasonably necessary to:
- Service providers who help us operate our website, appointment systems, communication systems, payment processing, hosting, analytics, or other business functions.
- Professional or legal advisers where reasonably necessary.
- Government authorities, courts, law-enforcement agencies, or other authorized parties when required or permitted by law.
- Relevant persons or professionals where necessary to address an emergency or serious safety concern, subject to applicable legal and professional requirements.
- A successor organization in connection with a merger, restructuring, transfer, or other lawful change in our business, subject to applicable privacy requirements.
Where appropriate, we seek to ensure that third parties handling personal information on our behalf maintain reasonable security and confidentiality.
5. Third-Party Services and Links
Our website may use third-party services such as website hosting, analytics, appointment scheduling, payment processing, communication tools, or other service providers.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites that we do not operate. We encourage you to review the privacy policies of those third-party websites before providing them with your information.
6. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
7. Data Security
We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate professional and administrative records, resolving disputes, and complying with applicable legal, regulatory, and professional requirements.
The period for which particular information is retained may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, which may include the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise a concern or complaint regarding our handling of your personal information.
- Exercise other rights available to you under applicable privacy and data-protection laws.
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent, guardian, or other person authorized under applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
11. Communications
If you provide your phone number or email address, we may contact you regarding your inquiry, appointment, counseling services, or other administrative matters.
Where required by law, we will obtain appropriate consent before sending promotional or marketing communications. You may request that we stop sending non-essential communications at any time.
12. Emergency and Crisis Situations
Mind Healing Hub’s website and online communication channels are not intended to replace emergency medical or mental-health services.
If you or someone else is in immediate danger or experiencing a mental-health emergency, please contact your local emergency services or seek immediate assistance from an appropriate healthcare professional.
Information submitted through a website form, email, or other online communication should not be relied upon as an emergency response channel.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:
Mind Healing Hub
Email: [Insert official email address]
Phone: [Insert phone number]
Address: [Insert complete business address]
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.
15. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of India, to the extent applicable. Any disputes relating to privacy or the handling of personal information shall be subject to the applicable jurisdiction and legal requirements.
Mind Healing Hub is committed to treating your personal information with care, respect, and confidentiality while providing a safe and supportive environment for counseling and mediation.